Refund Policy

Last Updated: May 2026

At Nigma IPTV, we stand behind the quality of our service. However, we understand that technical environments vary, and sometimes things don't work as expected. We strongly encourage all users to utilize our Free 24-Hour Trial before purchasing a subscription to ensure compatibility with your device and internet connection.

7-Day Money-Back Guarantee

We offer a full refund within the first 7 days of your initial purchase under the following conditions:

  • You are entirely unable to set up the service on your device despite receiving assistance from our technical support team.
  • The service experiences severe, unresolvable downtime or buffering that our team cannot fix within 48 hours.
  • Your internet speed meets our minimum requirements (30 Mbps+) but the service remains unusable.

When Refunds Are NOT Issued

We cannot issue refunds under the following circumstances:

  • After 7 days: We do not offer prorated refunds for time unused after the initial 7-day guarantee period has passed.
  • Internet Issues: If buffering is caused by your Internet Service Provider (ISP) throttling your connection or insufficient internet speeds.
  • Terms Violation: If your account was suspended due to credential sharing, restreaming, or violating our Terms of Service.
  • Temporary Outages: Occasional, temporary channel outages or VOD updates are normal in IPTV and do not qualify for a full refund.
  • Change of Mind: If you simply change your mind or forget to use the service.

How to Request a Refund

To initiate a refund request, please contact our support team directly via:

Please include your order details, username, and a brief explanation of the issue. Our team will attempt to resolve the issue first. If it cannot be resolved, your refund will be processed within 3-5 business days back to your original payment method.